Support

Support & Help Center

Get help with SearchHive APIs, troubleshoot issues, and connect with our developer community. We're here to help you succeed with your integration.

24/7 Support Available

Our support team and community are available around the clock to help you solve integration challenges and optimize your SearchHive usage.

Get Support

Email Support

Get help via email with detailed responses

Response: < 24 hours

Available: 24/7

support@searchhive.dev

Community Forum

Ask questions and share knowledge with other developers

Response: Community driven

Available: Always open

community.searchhive.dev

Documentation

Comprehensive guides, tutorials, and API references

Response: Instant

Available: 24/7

docs.searchhive.dev

Common Issues & Solutions

Authentication Error (401)

Check that your API key is correct and properly formatted. Ensure you're using 'Bearer' prefix in Authorization header.

Rate Limit Exceeded (429)

You've hit your plan's rate limit. Implement exponential backoff or upgrade your plan for higher limits.

Insufficient Credits (402)

Your account is out of credits. Upgrade your plan or wait for the next billing cycle.

Invalid Request (400)

Check your request parameters against the API documentation. Ensure JSON is properly formatted.

Timeout Errors

Increase request timeout to 30-60 seconds. Some scraping operations take longer than others.

Empty Results

Try different search terms, check language/country parameters, or verify the target website is accessible.

Support by Plan

Free

Email support

Response: 48 hours

Community forum access

Documentation

Basic troubleshooting

Pro

Popular

Priority email support

Response: 24 hours

Priority community forum

Implementation guidance

Code review

Enterprise

Dedicated support

Response: 4 hours

Direct engineer contact

Custom integration help

SLA guarantee

Phone support

When Contacting Support

Please Include

• Your account email or API key prefix

• Specific error messages and status codes

• Request ID from API response (if available)

• Steps to reproduce the issue

• Expected vs actual behavior

• Code samples (with API keys removed)

• Programming language and SDK version

For Faster Resolution

• Check the documentation first

• Search community forum for similar issues

• Test with curl to isolate SDK issues

• Provide minimal reproducible example

• Include relevant logs and timestamps

• Specify urgency level (if business critical)

• Use clear, descriptive subject lines

Status & Updates

System Status

Check real-time status of SearchHive APIs and services.

Changelog

Stay updated with the latest API changes and new features.

Community Resources

Developer Community

Join thousands of developers using SearchHive. Share code, ask questions, and learn from others.

Learning Resources

Tutorials, guides, and examples to help you get the most out of SearchHive APIs.

Still Need Help?

Can't find what you're looking for? Our support team is ready to help you solve any integration challenges.